Refund Policy
Article 1 This policy aims to clearly define return and exchange rules, protect consumer rights, and ensure fair and transparent transactions.
Article 2 Consumers (hereinafter referred to as "you") purchasing products through this website are deemed to have agreed to this policy.
Article 3 Scope of Returns and Exchanges:
The product has quality issues, such as fabric flaws, loose stitching, color fastness problems, or other defects affecting wearability or appearance.
The product significantly differs from the website description, including discrepancies in color, size, style, or material.
The product is damaged or missing accessories during delivery.
The return qualifies as a "no-reason" return as stipulated by national or local regulations (if applicable).
Article 4 Cases Not Eligible for Return or Exchange:
The product has been washed, worn, or altered, affecting its resale value.
Product labels, hangtags, or packaging are missing, and this is not the website's responsibility.
Returns or exchanges due to personal preference (e.g., "dislike" or "do not want") or non-quality-related issues.
Customized, personalized, or specially marked limited-edition products (clearly labeled as "non-returnable and non-exchangeable").
Article 5 Return and Exchange Application Period:
For quality issues or description discrepancies: within 7 days of the delivery date.
For no-reason returns (if applicable): within 7 days of the delivery date, and the product must remain in brand-new, unused condition.
Applications submitted after this period may be rejected by the website.
Article 6 Initiating a Return or Exchange Request:
You must submit an application through the website's "After-Sales Request" channel, providing the order number, product name, return/exchange reason, and desired resolution (refund or exchange).
Upload clear photos or videos as proof (e.g., show defect locations for quality issues, provide comparison images for description discrepancies).
After submission, customer service will review your application within 1-2 working days and notify you via platform message. If the evidence is insufficient, you must supplement it within 3 days; otherwise, the application will be deemed abandoned.
Article 7 Returning the Product:
After approval, you must return the product and its accessories (tags, packaging, gifts, etc.) to the designated address within 5 days. Include a note inside the package with the order number, recipient name, and application number.
Choose a reputable courier company and retain the shipping receipt and tracking information. For quality-related returns, you must prepay the shipping cost; upon successful return, you can apply for reimbursement based on the website's published guidelines.
For non-quality-related returns, the shipping cost is borne by you.
Article 8 Inspection and Processing:
Upon receiving the returned product, the website will inspect it and verify the condition and completeness of accessories within 3-5 working days.
If inspection is passed:
For refunds: the refund will be processed within 2 working days, and the amount will be refunded via the original payment method.
For exchanges: a new product will be arranged for shipment within 3 working days, and the logistics information will be notified via the platform.
If inspection fails: the website will reject the application, return the product to you at your expense, and inform you of the reason.
Article 9 Shipping Cost Responsibility:
For quality issues or website responsibility (e.g., wrong item shipped): the website bears the round-trip shipping cost.
For no-reason returns or non-quality-related issues: the shipping cost is borne by you.
For free-shipping orders, if the remaining order value after return falls below the free-shipping threshold, part of the shipping cost may be deducted.
Article 10 Liability Allocation:
If the product is damaged or lost during return transit, the courier company is responsible, and the website will assist in handling the matter.
You must ensure the product is well-packaged to avoid rejection due to improper packaging.
Article 11 Special Products:
For intimate apparel such as underwear or swimwear, the product must remain in brand-new, unopened condition to be eligible for return or exchange.
For products, the entire set must be returned together; individual items cannot be returned or exchanged separately.
Article 12 Force Majeure:
If the policy cannot be fulfilled due to natural disasters, social events, or other force majeure causes, both parties will resolve the matter through negotiation.
Article 13 Dispute Resolution:
Disputes will be primarily resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit in the court at the website's location.
Article 14 Policy Updates:
The website reserves the right to modify this policy. Any updated content will be notified via announcement.